Job Title · City Detail
Customer Service Rep Iv Salary in Austin, Texas
In Austin, the State of Texas reports 8 public employees holding the CUSTOMER SERVICE REP IV classification. Average annual base pay is $48,993, with a median of $50,090 and a range from $45,000 to $51,154. The largest employer of this title in Austin is DEPARTMENT OF STATE HEALTH SERVICES.
How Austin compares for the CUSTOMER SERVICE REP IV role
Across all of Texas state government, the average base pay for the CUSTOMER SERVICE REP IV classification is $48,993, calculated from 8 employees in 4+ agencies statewide. In Austin specifically the average sits at $48,993, which runs about 0% above the statewide figure for this role — a difference of $0.00 per year between an average Austin incumbent and an average Texas incumbent in the same classification. That gap is consistent with what you would expect given the mix of employers active in Austin and the cost-of-living posture of the metro relative to other Texas cities.
Compared to all public-sector employees in Austin (regardless of title), the CUSTOMER SERVICE REP IV role pays about 60% less than the citywide average of $122,907. That places this title below the citywide average, which is common for support, technical, and entry-level state classifications — the citywide figure is pulled upward by the state's senior medical, judicial, executive, and academic-leadership salaries. For an apples-to-apples comparison against other roles in Austin, see our city profile for Austin or compare against the same title in other Texas cities via the CUSTOMER SERVICE REP IV hub.
Within Austin, the CUSTOMER SERVICE REP IV classification appears at 4 different state employers: DEPARTMENT OF STATE HEALTH SERVICES, TEXAS DEPARTMENT OF MOTOR VEHICLES, TEXAS WORKFORCE COMMISSION, HEALTH AND HUMAN SERVICES COMMISSION. The single largest employer is DEPARTMENT OF STATE HEALTH SERVICES, which accounts for 3 of the 8 reported records in this combination. Where multiple agencies employ the same classification, pay variation is normal — agencies set individual pay within the state classification plan's salary band based on tenure, market conditions, and any agency-specific salary supplements that have been authorized by the Legislature or by the agency's governing board.
Top Customer Service Rep Ivs in Austin by pay
| Name | Agency | Annual pay | Hire date |
|---|---|---|---|
| Justin Overshown | DEPARTMENT OF STATE HEALTH SERVICES | $51,154 | March 20, 2023 |
| Joshua Lynch | DEPARTMENT OF STATE HEALTH SERVICES | $51,154 | March 1, 2024 |
| Letesia Moreland | DEPARTMENT OF STATE HEALTH SERVICES | $51,154 | December 15, 2023 |
| Lynda Kouakou | TEXAS DEPARTMENT OF MOTOR VEHICLES | $50,380 | August 15, 2022 |
| Virginia Healer | TEXAS WORKFORCE COMMISSION | $49,800 | October 1, 2023 |
| Roseann Sirianni | HEALTH AND HUMAN SERVICES COMMISSION | $48,302 | September 1, 2016 |
| Danielle Moultrie | TEXAS DEPARTMENT OF MOTOR VEHICLES | $45,000 | April 1, 2025 |
| Steven Zurline | TEXAS DEPARTMENT OF MOTOR VEHICLES | $45,000 | January 16, 2024 |
Reading this number in context
The annual pay column on this page reflects what the State of Texas reports as the employee’s annualized base salary at the time of the most recent payroll snapshot. It does not include benefits, retirement contributions (such as TRS or ERS employer contributions), longevity pay, hazardous-duty pay, paid leave cash-outs, contract buyouts, or any supplements paid out of foundation, athletic, or grant funds — categories that can add materially to total compensation, especially in academic medical centers and senior university roles. Use the figures here as an apples-to-apples baseline for comparison; treat them as the starting point of a conversation, not the final word.
Two employees in Austin with the same CUSTOMER SERVICE REP IV title can earn very different amounts for legitimate reasons. The State of Texas operates a position classification plan in which most titles map to a salary group with a defined minimum, midpoint, and maximum, and agencies are free to set individual pay anywhere within that band. Universities and elected-officials’ offices are exempt from the standard plan altogether and set pay independently. Tenure, prior agency service, market-pay adjustments approved under Texas Government Code Chapter 659, and acting-leadership stipends all contribute to within-title variation. For the full set of caveats, see our methodology.
If you want to compare what the CUSTOMER SERVICE REP IV role pays in other Texas cities, the CUSTOMER SERVICE REP IV hub aggregates every reported incumbent statewide. To see what other classifications pay in Austin, the Austin city profile breaks down the local mix of employers and titles. For peer roles, the job-titles index is the master list.